Here are some of our frequently asked questions!
If your query is not on here or you would prefer to speak to one of our team, please feel free to contact us directly.
Yes, but this is very simple and will only take a few minutes of your time. Please click Log in on the top of the screen to begin, then click register.
Please click on login link on the top right hand of the screen, then click “Forgot password?” and this should send you a link via your email to reset it.
We have changed our website and provider, so you will need to re-register with us.
Using our website, you will need to pay via debit or credit card or through Paypal. This is the quickest way to order with us! If you do not have a credit or debit card, and you would prefer to pay via a bank transfer, please contact us.
This is an error from your bank, which occurs sometimes in foreign transactions. Please speak to your bank and then try again.
For the UK, our delivery charges are £8.65 for boots and bars or ADMs, and for smaller items such as socks the charge is £5.00. For everywhere else, delivery charges for boots and bars or ADMs start from £22.05 dependent on country and weight, and for smaller items the charge is £10.00.
Yes, you can! When checking out, you can enter that information as needed.
We offer grey colour in sizes 0000-12 and blue or pink colour in sizes 0000-6. We do also have the custom sandals option of many different colours in all sizes which have a 3-week lead-time. Please note we do not offer returns or exchanges on the custom sandals, so all sales are final.
We only offer these sandals in grey.
All orders received before 2pm GMT Monday to Friday will be processed same day and despatched. Anything received after this time will be processed and despatched the next working day. If the order is placed on a Saturday or Sunday, the order will be processed on the following Monday.
We send these out by DHL courier or Royal Mail, so delivery will be between 1-5 working days. Please note if you are a Turkish or Russian customer, delivery can take up to 4 weeks.
We send all other items out by Royal Mail, so delivery will be around 5-7 working days. Please note if you are a Turkish or Russian customer, delivery can take up to 4 weeks.
Please contact us via our contact us page with your original order details and stating the size needed in exchange. We will then advise from there. Please note we do not offer exchanges on custom coloured sandals.
Please send the items back to us at the address found on our contact us page with a note included stating you need a refund as well as any order details you have. Once we receive the items, we will then process the refund for you. Please note we do not offer refunds on custom coloured sandals.
The products must be returned within 30 days of invoice date and must be in new, re-saleable, unmarked condition and in original packaging.
Please measure the shoulder width of the child and check this against our our sizing chart. We generally send a small bar with sizes 0000-2 and a large bar with sizes 3-12, but this is just a rough guide and can differ between children.
For a child under 1 year old, you will need to buy a small Dobbs bar. For a child over 1 year old, you will need to buy a regular Dobbs bar. This is due to spring strengths.